Service Rates

Service Hourly Rates:

• Service (Remote) $2.5 – Per minute (20-minute minimum)
• Service (Onsite) $150 – From the time of departure to time of return.
• Tutorial $125 – An hour of 1 on 1 with a professional technician for any IT related questions: Setting up iCloud Family Sharing, Photoshop issues,…
• HelpDesk (20 minutes) –  $50 – Password recovery, iCloud help, quick questions/consult, other…

Priority/Emergency Rates: 

• Priority Service  $125 – Priority repairs are serviced before standard-rate repairs where possible.
• Rental (mobile) $50 – One-time fee for mobile repairs or sales
• Rental (computer) $100 – One-time fee for computer repairs or sales
• Emergency Hours $175 – Minimum charge for emergency callbacks or after-hour visits. Regular rates apply on top of this charge.

Diagnostics: (waived with repair, computer purchase, or parts donation)

• Diagnostics (Minimum) $40 – Minimum diagnostic/quick-fix charge under 10 minutes (ie. iPod, iPhone check)
• Diagnostics (Basic) $50 – Diagnostic completed by professional Apple Technician, the computer will be checked in – Turnaround time varies

Repair: (only if computer not covered by Apple or SimplyGuard warranty)

• Repair (Basic) $125 (any computer except iMac)
  • Top case (Pre-Unibody)
  • Hard Drive (with Basic OS)
• Repair (Intermediate) $175 (any computer except iMac and iBook)
  • Internal Parts such as Fans, Optic drive, I/O board, Airport, Bluetooth
  • Keyboard (Pre-Unibody)
  • Hard Drive (with OS and FMD)
• Repair (Major) $225 (any computer)
  • All iMac internal repairs
  • Optic drive for iMac and iBook
  • Hard Drive (with Basic OS – for iMac, IBook, Mac Mini)
  • Display
  • Logic board
  • Unibody top case
• Repair (Complex) $295 (any computer)
  • iMac rear housing
  • Bottom case (Pre-Unibody)
  • Rebuild – Take apart, wash, repair of computer, test (liquid spills or rebuild)

Service:

• Set-up (One Item) – $40
  • Basic set-up for Wireless, Time Machines, iPods (under 20 min.)
• Set-Up (Basic)  $125 – See Tune-up
  • Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare,Remote support, MEADIAcare Monitoring
• Set-Up (Regular)  $175 (With Data migration/transfer) – See Tune-up
  • Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, Remote support, MEADIAcare Monitoring,  file migration/transfer of docs, music, photos (WIN or Mac)
• Set-Up (Max)  $225 (Data, email/contacts, migration/transfer, ) – See Tune-up
  • Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, Remote support, MEADIAcare Monitoring,  file migration/transfer of docs, music, photos (WIN or Mac), email/contacts migration
• Set-Up (WIN Email/Contacts) Data migration $175 – See Tune-up
  • Convert/migrate Windows email and contacts to Mac
• Set-Up (Special)  $125 
  • Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, Remote support, MEADIAcare Monitoring
  • Special Price for specials, second computer, returning customers
• Set-Up (Windows) $225 (added to regular setup)
  • Set up of Parallels/Bootcamp/VMWare (Windows Side)
• If you are from out of town and need help after hours, let us know and we will see what we can do.

Tune-Up Service:

• Tune-Up (Basic) $125 – Run disk utilities, fix permissions, run updates, FMD (Full Meal Deal)
• Tune-Up (Regular) $175 – Reinstall system, run disk utilities, fix permissions, run updates, FMD (Full Meal Deal)
• Tune-Up (Advanced) $245 – Back-up, reinstall system, run disk utilities, fix permissions, run updates, FMD

Data Recovery:

• Data Recovery (Diagnosis) $125
  • Removal and scan of drive, attempt recovery sample
• Data Recovery (Basic) $500
  • Data Recovery Service – user folder recovery (documents, desktop, music, pictures). Includes system rebuild labour and transfer or data to new system. Should be noted that some files may be corrupted.
• Data Recovery (Drive Savers)
  • See Data Recovery Section

Pick-Up/Deliveries

• Delivery (Warranty) $0
  • No pick-up or drop-off charge for Desktop Macs under warranty
• Delivery (or Pick-Up) $30
  • Pick-up or delivery within Whitehorse area

*FMD: Full Meal Deal = tune-up – Details.

Note:  Apple warranty does not cover parts or labor if: Issue caused by non-Apple hardware; result of software; no trouble found; evidence of physical or liquid damage; data recovery requested; Data backup prior to work is the sole responsibility of the customer. Apple Parts are returned to Apple. Data recovery must be requested at time of check-in.  One hour minimum charge on all non-warranty repairs.