Service Request Form This form can be used for service or sales questions as well as for feedback. Name* First Last Email* Phone*How can we help you?* Sales Service Feedback Trade-Up Question We provide 10% more than the Apple online calculator apple.com/ca/shop/trade-in for computers. You will need to bring in your computer for an inspection and diagnostic.If the online calculator give no value, we always offer something. New or Follow-Up?*We provide a courtesy 14-day courtesy follow-up New Issue Follow-Up Have visited MEADIAsolutions before?*Please include your contact details if you have not visited our location before. Yes No Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Feedback Type Sales Service Tutorial Reference Number*Reference: SRO, Order, Invoice Subject*Brief description Details*How can we help you? How would you rate your experience?* Very Satisfied Somewhat Satisfied Neither Satisfied Nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Device*Mac LaptopMac DesktopiPhoneiPadAirPodsWatchPCSerial Number*We need the Serial Number of Apple Product to check warranty information and parts. Click HERE for help finding your serial number. If you cannot find your serial number, just type "Unknown". Pre-Service QuestionsThese are some things we typically need to find out before we take in a device for service. Please take the time to review them carefully, as it will help during check-in.I have MEADIAcare Diagnostics Installed:Details at MEADIAcare. This will help speed up your diagnostic. Yes No If your computer is operational and you have no liquid damage, install our MEADIAcare Diagnostics software to speed up your repair. The diagnostic results will be shared when you come in or after you submit this form. Look for the MEADIAcare icon in your system menu bar or your System Preferences to see if it's installed. Do you know your Apple ID and Password?We will NOT ask you for your passwords, but it's required to turn off "Find My" Yes No You will have an Apple ID if you have ever downloaded an App, music from the iTunes store, or used any iCloud features. If you need further assistance, we can help you at check-in. Reset/Recover a Forgotten Apple ID Here Verify Your Apple ID Here Have you disabled Find My Device?*Prior to servicing any iOS devoice, FMIP will need to be turned off. Yes No I will when I bring in Turn off Find My Device Go to Settings > iCloud Tap to turn off Find My [device]. If your device no longer powers on, you can disable Find My Device by following the instructions here. Important: Do not use Find My Device to erase a device you may wish to recover data from. We will not be able to recover data from an erased device.Has your device been exposed to liquid?*Warranty coverage changes if your device has liquid damage. No Yes Unsure If your unit has liquid damage, DO NOT power it on and bring it in immediately after completing the rest of this form. Let us know how long ago it occurred in the description. Do not put in rice. Do you have a backup?*Back-up prior to any service is recommended. You can backup your Mac using Time Machine. You can back-up your iOS device via iCloud or iTunes. Click no for instructions on how to preform a backup. Yes - iCloud Yes - Time Machine Yes - Other No - I need help doing it No - I do not care about my data No - I need data recovery Unsure How to back up your iPhone, iPad, and iPod touch - Instructions How to Back up your Mac - InstructionsBack-up Details*If you have a back-up, please provide details: How current How was back-up done? (Time Machine, iCloud) MEADIAsolutions is not responsible for your data. Do you have your power adapter and cable?*We may need it for diagnostics Yes No Any issues with mouse, keyboard, or trackpad?*Only bring accessories you are having trouble with, otherwise, please them at home (unless you want to trade-in) No Yes Mac Password*Change your account password to 'yukon' before you bring in your computer. If you are unable to change it, type your password in the "other" choice. I have changed my password to 'yukon' I don't know my password I will change my password when I come in Apple Service Programs CheckCheck if your issue may be be covered under Apple Service Programs Checked - Eligible Checked - Not Eligible Unchecked / Unsure Terms and ConditionsA preliminary diagnostic, checklist and signed work-order must be completed before service. This can take 15-20 minutes. Apple warranty does not apply to issues caused by non-Apple hardware; result of software; no trouble found; data recovery requested; physical damage; exposure to liquid. Data backup prior to work is the sole responsibility of the customer. Apple reserves the right to determine whether your device is eligible for out-of-warranty service. Non-authorised repairs/parts or liquid damage may be billed for full replacement cost. Non-warranty repairs or replacements have a 90-day limited hardware warranty. I understand that MEADIAsolutions is not responsible for my data.*Back-up of your data is the sole responsibility of the customer. We can assist you with backing up, restoring or data recovery services upon request. Yes I understand that my device may be erased*Ensure you have a current back-up prior to service or ask for assistance. Replacement or mail-in service requires erasing device. Troubleshooting may also require restoring device. Yes Have you made an appointment?*To avoid waiting, we recommend to book appointment Yes No I am in the store now You can view your online support requests here.Signature*I have verified the above information and agree with the above terms and conditions.