Prior to servicing any iOS devoice, FMIP will need to be turned off.
Turn off Find My Device
- Go to Settings > iCloud
- Tap to turn off Find My [device].
If your device no longer powers on, you can disable Find My Device by following the instructions here.
Important: Do not use Find My Device to erase a device you may wish to recover data from. We will not be able to recover data from an erased device.
Unauthorized service or counterfeit parts in your iPhone such as having your battery or screen replaced may void service options with Apple or greatly increase the cost of your repair. If you have had your battery or screen replaced and do not disclose this prior to doing our inspection, additional charges may apply. Warranty coverage changes if your device has liquid damage.
If your unit has liquid damage, DO NOT power it on and bring it in immediately after completing the rest of this form. Let us know how long ago it occurred in the description. Back-up prior to any service is recommended. You can backup your Mac using Time Machine. You can back-up your iOS device via iCloud or iTunes. Click no for instructions on how to preform a backup.
If you have a back-up, please provide details:
How current
How was back-up done? (Time Machine, iCloud)
MEADIAsolutions is not responsible for your data.
Back Up Your Data: Many repairs require restoration of data after, and there is always a risk of data loss when working with any kind of computer equipment. Data backups are a MUST if you are concerned about your data. Backup services by us are available for a fee, and data recovery services are available for devices that no longer power on.
iCloud backups can be done with a wireless Internet connection and an Apple ID, even without access to a computer. Please ensure the iCloud backup completes before bringing in the device.
How to Configure iCloud backups
iTunes backups can be done in iTunes on a Mac or PC, even if you do not have an iCloud account or Internet connection.
Important note about encrypted backups: If your password protect your backup, please write down and do not loose the password you set. Recovery of this password is impossible, and all future backups made with your phone will be encrypted with it. Recovering encrypted backups requires the password, as does turning off backup encryption.
How to perform iTunes backups
We can help you back-up your Mac or iOS Device prior to service or replacement.
If your unit will not power on or charge properly, please bring in your power cables and chargers. For iOS repairs, you will need to change your passcode so we can complete the diagnostic and repair. You can change it back in your settings when done.
If unable to change your passcode, please include it here so we can complete diagnostics.
In order for us to perform diagnostics on your phone, we will need you to disable your passcode.
On any iOS device that still turns on;
- Go to Settings > Passcode
- Tap "Turn Passcode Off" and follow the prompts.
Bring in any accessories you are having trouble with, otherwise, please leave power cables, mice, keyboards, or trackpads at home.
Change your
account password to 'yukon' before you bring in your computer. If you are unable to change it, type your password in the "other" choice.
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iPhone service pricing - $35-$99
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iPod service pricing - $49-$95
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iPad service pricing - $129
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Apple pencil service pricing - $39
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Laptop battery pricing - $169-$259
*shipping/handling and GST not included
* Some apparent battery issues can be caused by other factors.
* WARNING: 3rd party iPhone batteries may void future service options with Apple.iPhone Screen Repair Options:
- Mail-In screen replacement ($169-$359)
- slower, but less cost - rental iPhone available.
- Whole Unit Replacement
- faster, but more expensive ($259-$509) - $129 if you have AppleCare+
- 3rd Party (counterfeit) screen through non-authourised location.
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may void future service with Apple (~ $200)
Click on any of the Mac Extension Programs you think your Mac might qualify for. Links to program details are on on this page
Click any extension programs you think your iPhone may be eligible for
Check-In can take 10-20 minutes to complete the full diagnostic and checklist and to ensure all issues are recorded and resolved for your satisfaction. If you have filled in this form, this will reduce the time significantly. There is no charge for the diagnostic and checklist. A signed workorder will be required prior to any work being started. Check into our online Waitlist to save even more time. We offer delicious coffee while you wait from Coffee Tea & Spice.
Terms and Conditions: A preliminary diagnostic, checklist and signed work-order must be completed before service. This can take 10-20 minutes. Apple warranty does not apply to issues caused by non-Apple hardware; result of software; no trouble found; data recovery requested; physical damage; exposure to liquid. Data backup prior to work is the sole responsibility of the customer. Apple reserves the right to determine whether your device is eligible for out-of-warranty service. Non-authorised repairs/parts or
liquid damage may be billed for full replacement cost. Non-warranty repairs or replacements have a 90-day limited hardware warranty. Back-up of your data is the sole responsibility of the customer. We can assist you with back-up solutions or provide data recovery services upon request.
Ensure you have a current back-up prior to service.
Click yes and then sign below
You can view your online support requests here.
