Service Request Form This form can be used for service or sales questions as well as for feedback. Name* First Last Email* Phone NumberEnter the best number to reach youHow can we help you?* Sales Service Feedback Question New or Follow-Up?*We provide 14 days courtesy follow-up New Issue Follow-Up Have visited MEADIAsolutions before?*Please include your contact details if you have not visited our location before. Yes No Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Feedback Type Sales Service Tutorial Reference Number*If you know your SRO Number (S-#####), Order Number (O-#####), Invoice (I-######), or Zendesk ticket number, please provide that here. If you do not know that information or cannot find it, please just type "Don't know" or "Cannot find". Issue*Brief Description of Issue Details*Please give your feedback, or describe the problem you're having or why you're contacting us here. Please be as detailed as possible, and describe when the problem began or include any relevant dates or reference numbers.How would you rate your experience?* Very Satisfied Somewhat Satisfied Neither Satisfied Nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied May we share your comments in marketing materials? Share Keep Private If you share your feedback, may we use your name? Use Name Anonymous Pre-Service QuestionsThese are some things we typically need to find out before we take in a device for service. Please take the time to review them carefully, as it will help during check-in.What Apple product do you need help with?*MaciPhoneiPadiPodWatchPCI have MEADIAcare Diagnostics Installed:Details at MEADIAcare Yes No If your computer is operational and you have no liquid damage, install our MEADIAcare Diagnostics software to speed up your repair. The diagnostic results will be shared when you come in or after you submit this form. Look for the MEADIAcare icon in your system menu bar or your System Preferences to see if it's installed. Serial Number*We need the Serial Number of Apple Product to check warranty information and parts. Click HERE for help finding your serial number. If you cannot find your serial number, just type "Don't know" or "Unavailable". Do you know your Apple ID and Password?Some repairs or service require your Apple ID to run updates or perform repairs. Yes No You will have an Apple ID if you have ever downloaded an App, music from the iTunes store, or used any iCloud features. If you need further assistance, we can help you at check-in. Reset/Recover a Forgotten Apple ID Here Verify Your Apple ID Here Have you disabled Find My Device?*Prior to servicing any iOS devoice, FMIP will need to be turned off. Yes No Turn off Find My Device Go to Settings > iCloud Tap to turn off Find My [device]. If your device no longer powers on, you can disable Find My Device by following the instructions here. Important: Do not use Find My Device to erase a device you may wish to recover data from. We will not be able to recover data from an erased device.Have you had your device serviced previously anywhere for any reason?* Yes No Where was it serviced?*We may need to contact the other service provider for information during diagnostics. MEADIAsolutions Another Apple Authorized Service Centre Directly with Apple Has your device been exposed to liquid?*Warranty coverage changes if your device has liquid damage. No Yes Unsure If your unit has liquid damage, DO NOT power it on and bring it in immediately after completing the rest of this form. Let us know how long ago it occurred in the description. Do you have a backup?*Back-up prior to any service is recommended. You can backup your Mac using Time Machine. You can back-up your iOS device via iCloud or iTunes. Click no for instructions on how to preform a backup. Yes No - I need help doing it No - I do not care about my data No - I need data recovery Many repairs require restoration of data after, and there is always a risk of data loss when working with any kind of computer equipment. Backup services are available, and data recovery services are available for devices that no longer power on. iCloud backups can be done with a wireless Internet connection and an Apple ID, even without access to a computer. Please ensure the iCloud backup completes before bringing in the device. - How to Configure iCloud backups iTunes backups can be done in iTunes on a Mac or PC, even if you do not have an iCloud account or Internet connection. Important warning about encrypted backups: If your password protect your backup, please write down and do not loose the password you set. Recovery of this password is impossible, and all future backups made with your phone will be encrypted with it. Recovering encrypted backups requires the password, as does turning off backup encryption. How to perform iTunes backupsBack-up Details*If you have a back-up, please provide details: How current How was back-up done? (Time Machine, iCloud) MEADIAsolutions is not responsible for your data. Do you have your power adapter and cable?*Please bring your charger and cable. We may need it for diagnostics. Yes No Any issues with mouse, keyboard, or trackpad?*Bring in any accessories you are having trouble with, otherwise, please leave power cables, mice, keyboards, or trackpads at home. No Yes Mac Password*Change your account password to 'yukon' before you bring in your computer. If you are unable to change it, type your password in the "other" choice. I have changed my password to 'yukon' I don't know my password I will change my password when I come in Mac Extension ProgramsClick on any of the Mac Extension Programs you think your Mac might qualify for. Links to program details are on on this page MacBook Pro Repair Extension for Video Issues Apple USB-C Charge Cable Replacement Apple AC Wall Plug Adapter Exchange Program Appointment BookingTo provide the best service we can, all iPhone, iPad and iPod service is handled by appointment. br> br> You can book an appointment yourself online at: Apple SupportHave you made an appointment through the Apple website?* Yes No - I cannot remember my Apple ID No - I need help setting an appointment Terms and ConditionsA preliminary diagnostic, checklist and signed work-order must be completed before service. This can take 15-20 minutes. Apple warranty does not apply to issues caused by non-Apple hardware; result of software; no trouble found; data recovery requested; physical damage; exposure to liquid. Data backup prior to work is the sole responsibility of the customer. Apple reserves the right to determine whether your device is eligible for out-of-warranty service. Non-authorised repairs/parts or liquid damage may be billed for full replacement cost. Non-warranty repairs or replacements have a 90-day limited hardware warranty. I understand that MEADIAsolutions is not responsible for backup, restore or preservation of my data.*Back-up of your data is the sole responsibility of the customer. We can assist you with back-up solutions or provide data recovery services upon request. Yes I understand that my iOS device will likely be erased as part of troubleshooting, and that my data and settings will be removed if this happens.*Ensure you have a current back-up prior to service. Yes I have verified the above information and agree with the above terms and conditions.* Yes You can view your online support requests here.