Service Request Contact Form This form can be used for service or sales questions as well as for feedback. Name* First Last Email* Subject*Issue*How can we help you?*SalesServiceFeedbackQuestionDepot*WhitehorseDawsonYellowknifeNew or Follow-Up?*New IssueFollow-UpWe provide 14 days courtesy follow-upAre you an existing customer?*YesNoPlease include your contact details if you have not visited our location before. Feedback TypeSalesServiceTutorialHow would you rate your experience?*Very SatisfiedSomewhat SatisfiedNeither Satisfied Nor DissatisfiedSomewhat DissatisfiedVery DissatisfiedMay we share your comments in marketing materials?ShareKeep PrivatePhoneIf you share your feedback, may we use your name?Use NameAnonymousAddress* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiNorth KoreaSouth KoreaKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSaint MartinSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSudan, SouthSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.YemenZambiaZimbabwe Country Device*MaciPhoneiPadiPodPCCell CarrierBellTelusVirginI have MEADIAcare Diagnostics Installed:YesNoDetails at MEADIAcareIf your computer is operational and you have no liquid damage, install our MEADIAcare Diagnostics software to speed up your repair. The diagnostic results will be shared when you come in or after you submit this form. Look for the MEADIAcare icon in your system menu bar or your System Preferences to see if it's installed. Serial NumberWe need the Serial Number of Apple Product to check warranty information and parts. Click HERE to find your serial numberReference Number or NameReference Number or name for existing issue or follow-upDo you know your Apple ID and Password?YesNoSome repairs or service require your Apple ID to run updates or perform repairs. You will have an Apple ID if you have ever downloaded an App, music from the iTunes store, or used any iCloud features. If you need further assistance, we can help you at check-in. Reset/Recover a Forgotten Apple ID Here Verify Your Apple ID Here Have you disabled Find My Device?*YesNoPrior to servicing any iOS devoice, FMIP will need to be turned off. Turn off Find My Device Go to Settings > iCloud Tap to turn off Find My [device]. If your device no longer powers on, you can disable Find My Device by following the instructions here. Important: Do not use Find My Device to erase a device you may wish to recover data from. We will not be able to recover data from an erased device.Have you had your device serviced previously anywhere for any reason?*NoYesPrevious Service at:*MEADIAsolutionsAnother Apple Authorized Service CentreDirectly with AppleNon-Apple-Authourised Service LocationUnauthorized service or counterfeit parts in your iPhone such as having your battery or screen replaced may void service options with Apple or greatly increase the cost of your repair. If you have had your battery or screen replaced and do not disclose this prior to doing our inspection, additional charges may apply. Has your device been exposed to liquid?*NoYesUnsureWarranty coverage changes if your device has liquid damage. If your unit has liquid damage, DO NOT power it on and bring it in immediately after completing the rest of this form. Let us know how long ago it occurred in the description. Do you have a back-up?*YesTell me howHelp me do itNo - but I don't careNo - i need data recoveryBack-up prior to any service is recommended. You can backup your Mac using Time Machine. You can back-up your iOS device via iCloud or iTunes. Click no for instructions on how to preform a backup. Back-up Details*If you have a back-up, please provide details: How current How was back-up done? (Time Machine, iCloud) MEADIAsolutions is not responsible for your data. Back Up Your Data: Many repairs require restoration of data after, and there is always a risk of data loss when working with any kind of computer equipment. Data backups are a MUST if you are concerned about your data. Backup services by us are available for a fee, and data recovery services are available for devices that no longer power on. iCloud backups can be done with a wireless Internet connection and an Apple ID, even without access to a computer. Please ensure the iCloud backup completes before bringing in the device. How to Configure iCloud backups iTunes backups can be done in iTunes on a Mac or PC, even if you do not have an iCloud account or Internet connection. Important note about encrypted backups: If your password protect your backup, please write down and do not loose the password you set. Recovery of this password is impossible, and all future backups made with your phone will be encrypted with it. Recovering encrypted backups requires the password, as does turning off backup encryption. How to perform iTunes backupsWould you like us to assist with a back-up?YesNoWe can help you back-up your Mac or iOS Device prior to service or replacement. Is your issue power or charging related?*NoYesIf your unit will not power on or charge properly, please bring in your power cables and chargers. Change your passcode to 2018*CompletedTell me howUnable toFor iOS repairs, you will need to change your passcode so we can complete the diagnostic and repair. You can change it back in your settings when done. Passcode*If unable to change your passcode, please include it here so we can complete diagnostics.In order for us to perform diagnostics on your phone, we will need you to disable your passcode. On any iOS device that still turns on; Go to Settings > Passcode Tap "Turn Passcode Off" and follow the prompts. Any issues with mouse, keyboard, or trackpad?*NoYesBring in any accessories you are having trouble with, otherwise, please leave power cables, mice, keyboards, or trackpads at home. Mac Password*I have changed my password to 'yukon'I don't know my passwordI will change my password when I come inChange your account password to 'yukon' before you bring in your computer. If you are unable to change it, type your password in the "other" choice.Are you looking for battery service?*NoYesIn Warranty - No 'Charge' - iPhone service pricing - $35-$99 - iPod service pricing - $49-$95 - iPad service pricing - $129 - Apple pencil service pricing - $39 - Laptop battery pricing - $169-$259 *shipping/handling and GST not included * Some apparent battery issues can be caused by other factors. * WARNING: 3rd party iPhone batteries may void future service options with Apple.Are you looking for a screen replacement?*NoYesiPhone Screen Repair Options: Mail-In screen replacement ($169-$359) - slower, but less cost - rental iPhone available. Whole Unit Replacement - faster, but more expensive ($259-$509) - $129 if you have AppleCare+ 3rd Party (counterfeit) screen through non-authourised location. - may void future service with Apple (~ $200) Mac Extension Programs MacBook Pro Repair Extension for Video Issues Apple USB-C Charge Cable Replacement Apple AC Wall Plug Adapter Exchange Program Click on any of the Mac Extension Programs you think your Mac might qualify for. Links to program details are on on this pageiPhone Extension Programs iPhone 6s Program for Unexpected Shutdown Issues Multi-Touch Repair Program for iPhone 6 Plus iSight Camera Replacement for iPhone 6 Plus iPhone 5 Sleep/Wake Button Replacement iPhone 5 Battery Replacement Click any extension programs you think your iPhone may be eligible forUploadsCheck-In can take 10-20 minutes to complete the full diagnostic and checklist and to ensure all issues are recorded and resolved for your satisfaction. If you have filled in this form, this will reduce the time significantly. There is no charge for the diagnostic and checklist. A signed workorder will be required prior to any work being started. Check into our online Waitlist to save even more time. We offer delicious coffee while you wait from Coffee Tea & Spice. Terms and Conditions: A preliminary diagnostic, checklist and signed work-order must be completed before service. This can take 10-20 minutes. Apple warranty does not apply to issues caused by non-Apple hardware; result of software; no trouble found; data recovery requested; physical damage; exposure to liquid. Data backup prior to work is the sole responsibility of the customer. Apple reserves the right to determine whether your device is eligible for out-of-warranty service. Non-authorised repairs/parts or liquid damage may be billed for full replacement cost. Non-warranty repairs or replacements have a 90-day limited hardware warranty. I understand that MEADIAsolutions is not responsible for backup, restore or preservation of my data.* Yes Back-up of your data is the sole responsibility of the customer. We can assist you with back-up solutions or provide data recovery services upon request. I understand that my iOS device will likely be erased as part of troubleshooting, and that my data and settings will be removed if this happens.* Yes Ensure you have a current back-up prior to service. I accept the Terms and Conditions above* Yes Click yes and then sign belowSignature*You can view your online support requests here.