Tune-Up / FMD (Full-Meal-Deal)
We offer basic and advanced tune-ups. An annual tune-up for your machine is the best way to ensure your data is safe and your computer is optimized.

Advanced Tune-Up with FMD:

Estimated Time: 4-8 Hours (depending on size and complexity)
For computers that: have a large amount of data or a complex set-up; have been well used and have never had a tune-up; require the hard drive to be reformatted or replaced; that have major problems.
Summary: Back-up or recover data, reinstall OS and all applications, upgrade all applications and operating system, organize and configure computer, check for damaged files and viruses, rebuild directory, test computer.

  1. Run Hardware Test: We run an MRI (Mac Resource Inspector) on all computers before they come in for service and when service is completed. This can help find issues that may not have been known and also ensured that your Mac runs smoothly after service is completed.
  2. Check Warranty: If you Mac is still eligible for AppleCare, we recommend getting it. If there are any warranty issues to take care of, we will take care of them when we do the tune-up. Check Warranty
  3. Clean Computer: Clean computer with AppleJuce cleaner/polish; Remove dust from inside of computer with compressed CO2.
  4. Physical Check: Check computer for any dents or scratches or liquid damage.
  5. History / Loyalty Check: If you purchased your computer, or had service previously, you save 10% off all in-house service.
  6. Checklist: Check for recommended upgrades, back-up, protection such as Moshi Keyboard Protector or Shell.
  7. Organize Files and Applications: Ensure that all documents and applications are where they should be and are organized. This keeps them safe and easier to find and back-up.
  8. Run Antivirus Software: If you download files from the web, receive email attachments, or use disks from other computers, you should scan regularly for viruses. Scanning with the latest virus software should be part of any tune-up. We recommend and sell VirusBarrier.
  9. Back up Data (if requested): All your irreplaceable documents and applications can be backed up onto an External Drive or Time Capsule. If there were problems with your hard drive, then this is usually done first to prevent data loss. In extreme cases, data recovery software such as Data Rescue II can be used or we can send the drive to DriveSavers if your drive has failed. We use an external FireWire/USB3 drives to rapidly back up all data as part of our Advanced Tune-Up.
  10. Reformat Hard Drive: Sometimes a system required something called a “Nuke-and Pave”. This means rebuilding your system from scratch. This starts with backing-up all your data, then reformatting the disk, then installing the system then the applications, then restoring your user data. While this is much more time-consuming, it will usually resolve any issues . Upgrading to a larger Hard Drive is also possible.
  11. Install/Upgrade Operating System: If your computer meets the system requirements, it can be upgraded to Yosemite (OS X 10.10).
  12. Install/Upgrade Applications: If your computer can run Yosemite, then we will install the new versions of iPhoto, GarageBand, and iMovie for you using your Apple ID. These take considerable space and bandwidth to download. Our Apple Caching server speeds up the process considerably.
  13. Firmware Updates: Run any Firmware Updates available for your system
  14. Software Updates: Install any updates for your main applications. Get the latest versions installed in minutes without having to spend hours downloading the latest versions and upgrades. We can do this very quickly since we have all installers and updates already downloaded onto an external hard drive and can run a utility to scan all your programs to see if there are newer versions. Visit macdownload.com or cnet.com to find updates.
  15. Install latest Internet Software and Utilities: Install the latest browsers such as FireFox, Google Chrome.   Install the latest Internet utility applications such as Flash Player, and Skype.
  16. Configure System and Software Settings: Restore the name of your computer, set up printing, restore networking, and Internet settings including all your previous e-mail addresses and settings, Internet browser bookmarks, spell-checkers and more. Many so-called “experts” forget this step or forget to back up your settings which means you loose your e-mails, bookmarks, and personal settings permanently.
  17. Restore User Data: For advanced tune-up, we copy your user data back to your system. We can set-up Time Machine to backed-up onto a hard drive or Time Capsule.
  18. Reset the PRAM and Video Ram: Start-up pressing Command-Option-P-R, then listen for the chime.
  19. Reset the SMC: Reset the System Management Controller.
  20. Repair Disk: Boot from emergency partition and run disk utility.
  21. Repair Permissions: With OS X, it is important to occasionally repair file permissions using the Disk Utility. Many storage problems can occur if this is not done.
  22. Completed Checklist: When you pick-up your computer, we will run a hardware test, boot your system , Open iPhoto and iTunes to ensure your photo and music library are working. Check Internet, iCloud, e-mail and back-up.
  23. Follow-Up: A Tune-Up include courtesy follow-up support for 14 days of pick-up. Call if you have any questions or problems such as how to connected your printer.
  24. Remote Support: We install TeamViewer QuickSupport so you can conveniently get future support wherever you are and without needing to bring your computer to our shop.