If you’re planning on bringing your phone in for service, there’s some small steps you can take that will save a lot of time.
All of the things below are required for any kind of device repair. If you are unable to complete one of them, don’t worry; we can provide further assistance at check in.
Know your Apple ID and Password
You will have an Apple ID if you have ever downloaded an App, music from the iTunes store, or used any iCloud features.
If you need further assistance, we can help you at check-in.
Back Up Your Data
Many repairs require erasing the device or a full device replacement, and there is always a risk of data loss when working with any kind of computer equipment. Backups are a MUST if you are concerned about your data.
Backup services by us are available for a fee, and data recovery services are available for devices that no longer power on.
iCloud Backups can be done with a wireless internet connection and an Apple ID, even without access to a computer.
Please ensure the iCloud backup completes before bringing in the device.
You can perform an iTunes Backup on a Mac or PC, even if you do not have an iCloud account or reliable internet connection.
Important note about encrypted backups: If you password protect your backup, please write down and do not loose the password you set. Recovery of this password is not impossible, and all future backups made with your phone will be encrypted with it. Recovering encrypted backups requires the password, as does turning off backup encryption.
Turn off Find My Device
Apple requires us to turn off Find My Device for All iOS Device Repairs. Please ensure it is off before bringing in your device.
On any iOS device that still turns on;
- Go to Settings > iCloud
- Tap to turn off Find My [device]
If your device no longer powers on, you can disable Find My Device by following the instructions here.
Important: Do not use Find My Device to erase a device you may wish to recover data from. We will not be able to recover data from an erased device.
Just Before You Arrive
With all that out of the way, there’s a few more things you can do to make check-ins easier and faster.
Bring your reference number, if you have one – Your reference number will look like S-00000 and will have all of the notes from previous interactions regarding the repair.
Join Our Waitlist – Let us know you’re coming beiOS Check-in Tipsfore you even show up by joining our waitlist. Include your reference number and your expected ETA in the notes, and we’ll hold your place in line.
Make sure you have enough time to complete the check-in – Check-in typically takes 15-20 minutes, but will be much shorter if you did everything above.
We look forward to seeing you!