Service Rates

Service Hourly Rates:

  • Service (Remote) $2.5 – Per minute (20 minute minimum)
  • Service (Onsite) $150 – From time of departure to time of return.
  • Service (Emergency) $175 – Emergency rate
  • Service (Daily) $1000 – Daily Onsite Rate (not including transportation / accomodation)

Rush Service: 

  • Express/Priority Service  $100 – Move to Rush Queue
  • Emergency Rental (mobile) $50 – One time fee for mobile repairs or sales
  • Emergency Rental (computer) $200 – One time fee for computer repairs or sales
  • Emergency Hours $175 – Minimum charge for emergency callbacks or after hour visits. Regular rates apply on top of this charge.

Diagnosis: (waived with repair, computer purchase, or parts donation)

  • Diagnosis (Minimum) $20 – Minimum diagnostic/quick-fix charge under 10 minutes (ie. iPod, iPhone check)
  • Diagnosis (Basic) $50 – External diagnostic at check-in / less than 25 minutes
  • Diagnosis (Extended) $100 – Internal or extended diagnostic – up to one hour of work

Repair: (only if computer not covered by Apple warranty)

  • Repair (Basic) $125 (any computer except iMac)
    • Top case (Pre-Unibody)
    • Hard Drive (with Basic OS)
  • Repair (Intermediate) $175 (any computer except iMac and iBook)
    • Internal Parts such as Fans, Optic drive, I/O board, Airport, Bluetooth
    • Keyboard (Pre-Unibody)
    • Hard Drive (with OS and FMD)
  • Repair (Major) $245 (any computer)
    • All iMac internal repairs
    • Optic drive for iMac and iBook
    • Hard Drive (with Basic OS – for iMac, IBook, Mac Mini)
    • Display
    • Logic board
    • Unibody top case
  • Repair (Complex) $295 (any computer)
    • iMac rear housing
    • Bottom case (Pre-Unibody)
    • Rebuild – Take apart, wash, repair of computer, test (liquid spills or rebuild)

Service:

  • Set-up (Minimum) – $20
    • Quick fixes (under 10 min.)
  • Set-up (One Item) – $50
    • Basic set-up for Wireless, Time Machines, iPods (under 20 min.)
  • Set-Up (Basic)  $125 
    • Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, VPN support
  • Set-Up (Regular)  $175 (With Data migration/transfer)
    • Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, VPN support,  file migration/transfer of docs, music, photos (WIN or Mac)
  • Set-Up (Max)  $225 (Data, email/contacts, migration/transfer, )
    • Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, VPN support,  file migration/transfer of docs, music, photos (WIN or Mac), email/contacts migration
  • Set-Up (WIN Email/Contacts) Data migration $175
    • Convert/migrate Windows email and contacts to Mac
  • Set-Up (Special)  $125
    • Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, VPN support
    • Special Price for specials, second computer, returning customers
  • Set-Up (Teacher Special) $0
    • Install and configure specific teacher applications (no charge with any set-up) ($0)
  • Set-Up (Windows) $225 (added to regular setup)
    • Set up of Parallels/Bootcamp/VMWare (Windows Side)
  • If you are from out of town and need help after hours, let us know and we will see what we can do.

Tune-Up Service:

  • Tune-Up (Basic) $125 – Run disk utilities, fix permissions, run updates, FMD (Full Meal Deal)
  • Tune-Up (Regular) $175 – Reinstall system, run disk utilities, fix permissions, run updates, FMD (Full Meal Deal)
  • Tune-Up (Advanced) $245 – Back-up, reinstall system, run disk utilities, fix permissions, run updates, FMD

Data Recovery:

  • Data Recovery (Diagnosis) $100
    • Removal and scan of drive, attempt recovery sample
  • Data Recovery (Basic) $500
    • Data Recovery Service – user folder recovery (documents, desktop, music, pictures). Includes system rebuild labour and transfer or data to new system. Should be noted that some files may be corrupted.
  • Data Recovery (Drive Savers)

Pick-Up/Deliveries

  • Delivery (Warranty) $0
    • No pick-up or drop-off charge for Desktop Macs under warranty
  • Delivery (or Pick-Up) $30
    • Pick-up or delivery within Whitehorse area

*FMD: Full Meal Deal – Details.

Note:  Apple warranty does not cover parts or labor if: Issue caused by non-Apple hardware; result of software; no trouble found; evidence of physical or liquid damage; data recovery requested;. Data backup prior to work is the sole responsibility of the customer. Apple Drives are returned to Apple. Data recovery must be requested at time of workorder.  One hour minimum charge on all non-warranty repairs.