There are a few simple steps you can take before you bring in your Mac which will make your check-in faster and easier and will help us provide better service for you. It’s not a problem if you are unable to, they will be reviewed at check-in.
Important: Do not attempt any actions on a computer that may be liquid-damaged, is unsafe, or is showing signs of data loss. If your Mac has any of these issues, please discontinue use and bring it in as soon as possible.
Have A Current Backup
You are solely responsible for your data. It’s critical to have a current backup if at all possible.
Know Your Apple ID and Password
You will have an Apple ID if you have ever downloaded an App from the App store, music from the iTunes store, or used any iCloud features.
If you need further assistance, we can help you at check-in.
MEADIAcare is a diagnostic tool that helps us get an overview of the health of your Mac. When possible, we will install this tool at check-in.
If your Mac is still starting normally and safe to use, installing it before arrival will save time at check-in.
- Download the tool here
- Open the file that downloads
- Follow the on screen instructions to install.
Change Your Computer Log-in Password
We will change your Mac’s password to “yukon” (all lowercase, no quotes) during check-in to service your computer faster.
If your Mac is still starting normally and safe to use, changing it before arrival will save time at check-in.
To change your password in macOS:
- Choose System Preferences from the Apple menu (Upper Left Corner)
- Click on Users & Groups
- Select your user name from the list
- Click the Change Password button
- Follow the onscreen instructions and change your password to “yukon” (all lowercase, no quotes).
What To Bring
A Time Machine Backup Device if you have one. If your device is a Time Capsule, you may leave it at home.
If your issue is power-on or battery related bring your power cable with you. We may need to check it for damage. Otherwise, keep it at home.
Leave accessories and cables at home, unless the issue is with the accessory itself. This means any bags, cables, keyboards, mice and unrelated storage devices should stay with you. We will not accept them during check-in.
Before You Arrive
There are a few simple steps you can take to make check-in easier and wait times shorter.
Know your reference number if you have one. Providing your reference number (S-12345 for example) will save time during check-in.
Make sure you have time for check-in – Check-in typically takes 15-20 minutes, not including wait times.
Join Our Waitlist before you arrive to reduce your wait in-store. If you provide a cellular number, that number will be paged even if you are not in-store when your turn has come up.
Check Our Hours – Our hours are Monday through Friday 9:00am to 5:30pm.